Refund policy
REFUND POLICY
Last updated: June 19, 2026
At Open UP, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our refund policy below.
Refund Eligibility
You may request a refund or return within 30 days of receiving your order.
To be eligible for a return, the item must:
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Be unused and in its original condition
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Be in its original packaging
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Include all accessories, manuals, and components, if applicable
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Not show signs of misuse, damage, or alteration
How to Request a Refund
To request a refund:
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Contact us at support@openup-ofc.com with your order number and reason for the request.
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Our support team will review your request and provide return instructions if applicable.
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Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Refund Processing
Approved refunds will be processed to the original payment method used for the purchase.
Please allow 5-10 business days after approval for the refund to appear on your statement, depending on your payment provider.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at support@openup-ofc.com within 7 days of delivery. We may request photos of the product to assist with the resolution process.
Non-Refundable Items
The following items are generally non-refundable:
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Gift cards
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Downloadable digital products
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Personalized or custom-made items
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Products marked as final sale
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Items returned in used, damaged, or incomplete condition
Order Cancellations
Orders may be canceled before they are processed and shipped. Once an order has been shipped, it may no longer be eligible for cancellation and must follow the standard return process.
Contact Us
If you have any questions regarding refunds or returns, please contact us:
Email: support@openup-ofc.com